Frequently Asked Questions

Everything you need to know about shopping at General Pants Co.

How can I track my order?

Once your order has been dispatched, you will receive a confirmation email containing a tracking link. You can use this link to monitor your delivery status in real-time.

What is your return policy?

We offer a flexible return policy. Items can be returned within 30 days of purchase, provided they are in original condition with tags attached. Returns can be processed via mail or at any of our physical store locations.

Do you offer international shipping?

Yes, we ship to most countries worldwide. Shipping costs and delivery timeframes vary depending on your location and will be calculated at the checkout.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and buy-now-pay-later options including Afterpay, Zip, and Klarna.

How do I find the right size?

Each product page features a detailed 'Size Guide' button. We recommend comparing your measurements to our guide to ensure the perfect fit, as sizing can vary between different brands.

Can I change or cancel my order after it has been placed?

We process orders quickly to ensure fast delivery. If you need to make a change, please contact our customer service team immediately. Once an order has reached the warehouse for picking, we are unable to cancel or modify it.